Privacy Policy

Information we collect

When you place an order or contact support, we may collect the information needed to process your request, such as your email address, selected package, payment method, transaction ID, order reference and support details you provide voluntarily.

We do not ask for more information than needed to process orders, provide support and keep basic administrative records.

How we use your information

We use your information to process your order, verify payment, deliver account details, provide customer support, prevent abuse and maintain basic business administration.

Payment information

For crypto payments, we may store the selected coin, expected amount, wallet address shown, submitted transaction ID and order reference. For bank transfer, we may store the payment reference and order details needed to match the transfer.

Data retention

We keep order and support records only as long as reasonably needed for service delivery, administration, dispute handling and legal or tax obligations.

Security

We aim to protect customer data with practical security measures and limited access. No online system is risk-free, but we take privacy and operational security seriously.

Your choices

You can contact us at support@galaxyiptv.nl if you have questions about your data or want to request correction or deletion where legally possible.

Contact

For privacy questions, contact support@galaxyiptv.nl.